The Communication Skills for Business (CSB) Professional
Communication exam validate that candidates entering the workforce
understand key communication principles and skills that are necessary to
be effective in a work environment. While the key skill being measured
is communication, the nature of this exam will also help students with
the other 3 of “the 4 C’s”:
- Critical Thinking – which will happen as they think through how to effectively communicate
- Collaboration – which will stem from effectively communicating with others
- Creativity – which is required to present appealing communications
The CSB Professional Communication exam is a box exam with innovative
selected response options. The core concepts include professional
communication skills; effective verbal, nonverbal and listening skills;
creating business deliverables; effectively delivering a message;
receiving communications; and analyzing communication scenarios. When a
question deals with visual communications, there are corresponding
visuals to illustrate. Same for written communications.
It is a 50-minute exam with approximately 35-50 questions. An
individual preparing to take this exam should have approximately 150
hours of instruction and hands-on experience in formal communication
theory and practice.
The proficiency level expected for the exam can be attained through
learning and practice tests. This level of knowledge required to pass
the exam is outlined in the Exam Objectives. The Exam Objectives are the basis for all the learning materials, practice tests, and certification exams.