Professional Communication

The Communication Skills for Business (CSB) Professional Communication exam validate that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. While the key skill being measured is communication, the nature of this exam will also help students with the other 3 of “the 4 C’s”:

• Critical Thinking – which will happen as they think through how to effectively communicate
• Collaboration – which will stem from effectively communicating with others
• Creativity – which is required to present appealing communications

The CSB Professional Communication exam is a box exam with innovative selected response options. The core concepts include professional communication skills; effective verbal, nonverbal and listening skills; creating business deliverables; effectively delivering a message; receiving communications; and analyzing communication scenarios. When a question deals with visual communications, there are corresponding visuals to illustrate. Same for written communications.

It is a 50-minute exam with approximately 35-50 questions. An individual preparing to take this exam should have approximately 150 hours of instruction and hands-on experience in formal communication theory and practice.

The proficiency level expected for the exam can be attained through learning and practice tests. This level of knowledge required to pass the exam is outlined in the Exam Objectives. The Exam Objectives are the basis for all the learning materials, practice tests, and certification exams.