Connected Devices

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Overview

The HP ATA - Connected Devices certification provides the knowledge and experience required to discover and meet the business objectives of small and medium businesses and to design a PC client and connected device solution that meets their unique requirements. The certification also includes the knowledge and skills to deploy and troubleshoot the solution.


WHAT'S COVERED?

This certification addresses the following skills:

Explain and recognize industry-standard client technologies and their implications on customer needs

The HP ATA Connected Devices certification teaches candidates how to explain and recognize industry-standard client technologies and their implications on customer needs. Specifically, they'll learn to:

- Describe and recognize common desktop virtualization technologies and products
- Describe and recognize mobile computing technologies and their implications on customer needs
- Describe and recognize traditional PC technologies and their implications on customer need
- Describe and recognize thin client technology and solutions
- Describe and recognize cloud technology as it relates to client solutions


Plan and design client solutions for SMB customers

The HP ATA Connected Devices certification teaches candidates how plan and design client solutions for SMB customers. Specifically, they'll learn to:

- Consult with an SMB customer to assess their business and technical needs and create a plan for a client solution
- Design a client solution to meet the customer needs identified in the planning stage

Install, configure, and upgrade client solutions for SMB customers

The HP ATA Connected Devices certification teaches candidates how install, configure, and upgrade client solutions for SMB customers. Specifically, they'll learn to:

- Create pre-installation checklist
- Install the OS (operating system)Restore HP factory software image
- Set up a new mobile device
- Set up a thin client
- Configure Management Tools and Resources
- Conduct user training, handoff, and performance tuning

Troubleshoot and perform repair/replacement procedures for client solutions for SMB customers

The HP ATA Connected Devices certification teaches candidates how to troubleshoot and perform repair/replacement procedures for client solutions for SMB customers. Specifically, they'll learn to:

- Troubleshoot common client issues using the HP 6-step troubleshooting methodology
- Describe how to best use support resources


Perform administrative and operational tasks

The HP ATA Connected Devices certification teaches candidates how perform administrative and operational tasks. Specifically, they'll learn to:

- Perform change management and version control
- Perform backups
- Perform administrative and maintenance tasks

 
 View the Certification Guide (4 pages, 894 KB)

PREP MATERIALS

  1. eBook
  2. Lesson Plans and Presentation Materials
  3. Practice Test